juankada Frequently Asked Questions

Creating a juankada account takes about two minutes. Click the juankada Login link in the navigation, then choose to register. You'll need a valid Philippine mobile number or email address, your full name, and date of birth. After completing the short registration form, verify your mobile number via OTP and your account is live. You must be 21 or older to register — this is a PAGCOR requirement juankada strictly enforces.

juankada requires KYC verification before processing withdrawals, in line with PAGCOR licensing and Philippine anti-money laundering rules. Accepted documents include: PhilSys National ID, Philippine passport, driver's license, SSS or GSIS ID, and PRC ID. You may also be asked to provide a proof of address — a recent utility bill or bank statement with your name and residential address. Verification is typically completed within 24 hours on business days.

No. juankada strictly allows one account per person. Multiple accounts sharing the same name, mobile number, device, IP address, or payment method are treated as duplicate accounts and will be suspended. Any winnings or bonuses obtained through duplicate accounts are forfeited. This rule protects all juankada players from bonus abuse and ensures fair access to promotions for everyone on the platform.

On the juankada login page, click "Forgot Password." Enter the mobile number or email address registered to your account. juankada will send a one-time password (OTP) reset code to your registered contact. Enter the code, set a new secure password, and you're back in. If you no longer have access to your registered mobile number or email, contact juankada's 24/7 live support for manual identity verification and account recovery.

To permanently close your juankada account, contact the 24/7 live chat or email [email protected] with your account details and a clear request for closure. Closures are processed within five business days. Any verified PHP balance remaining in your account will be returned via your last-used payment method — GCash, Maya, or your registered bank — after standard processing. Bonus funds not yet meeting wagering requirements are forfeited on account closure.

juankada accepts GCash, Maya (PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, and 7-Eleven CLiQQ for deposits. All transactions are in Philippine Peso (PHP). GCash and Maya are the fastest and most popular options among Filipino players — deposits via these e-wallets are typically credited to your juankada balance within seconds. Bank transfers from BPI, BDO, or Metrobank may take a few minutes to one business day depending on the bank.

GCash withdrawals from juankada are typically processed within minutes once your KYC verification is complete and your withdrawal request has cleared our internal review. Most players in Metro Manila, Cebu, and Davao report receiving their GCash payout within 5–15 minutes during regular hours. Processing may take slightly longer during peak periods or if additional identity checks are triggered by your account activity. There are no juankada fees on GCash withdrawals.

juankada's minimum deposit is displayed in your Account dashboard at the time of transaction, as it may vary by payment method. Generally, GCash and Maya deposits start from a low PHP amount that makes juankada accessible for casual Filipino players who want to try slots or bingo without committing a large amount upfront. There is no maximum deposit limit set by juankada, though your GCash or bank account limits still apply.

juankada does not charge any fees on withdrawals from your account. Your PHP balance is yours — you withdraw exactly what you request. Some payment providers, such as BPI or Metrobank, may apply their own transfer or receiving fees independent of juankada. GCash and Maya withdrawals are generally fee-free on both ends. For the most accurate information on third-party fees, check your e-wallet or bank's current fee schedule.

Bank transfer withdrawals to BPI, BDO, and Metrobank accounts typically take one to three business days from when juankada processes your request. Processing usually begins within a few hours of your withdrawal submission, subject to account verification status. Withdrawals submitted late on Friday or over Philippine public holidays may not be processed by the bank until the next business day. For faster access to your winnings, GCash or Maya withdrawals are the recommended option.

The most common reasons for a juankada withdrawal delay are: pending KYC document verification, active bonus wagering requirements not yet fulfilled, a first-time withdrawal triggering a routine security review, or a technical issue on the payment provider's side. Log in to your juankada account and check the withdrawal status in your transaction history. If the status shows "under review" for more than 24 hours, contact juankada support via live chat with your transaction reference number.

juankada offers a wide range of games popular with Filipino players: JILI slots and PG Soft video slots, live dealer casino games (baccarat, roulette, blackjack, and Sic Bo from Evolution Gaming and Pragmatic Play Live), online bingo, Aviator crash game, Pool Rummy card games, sabong (virtual cockfighting), and sports betting covering PBA, NBA, UFC, and international football. The full game library is accessible from the juankada main lobby after logging in.

Yes. All slot games on juankada use certified Random Number Generator (RNG) technology independently audited by recognized testing laboratories. Return to Player (RTP) is the percentage of total wagers that a slot pays back to players over a large number of spins — for example, a 96% RTP slot returns ₱96 for every ₱100 wagered on average over time. juankada displays RTP figures in each game's information panel so Filipino players can make informed decisions before playing.

Yes — juankada is fully optimized for mobile play. The platform works on any Android or iOS device through the mobile browser, with no separate app download required. Whether you're in Quezon City commuting on the MRT or relaxing in Cebu, you get the same complete game library, GCash deposit access, and live casino experience on your phone as you would on desktop. The mobile interface automatically adjusts to your screen size for comfortable play.

If your connection drops during a live dealer game at juankada, the game server continues processing the round independently of your device. When you reconnect and reload the game, the result will be displayed based on the server-side record. If the disconnection prevented a valid round from completing, the affected round may be voided and your stake refunded. For slot games using RNG, any round already initiated is completed by the server and the outcome is recorded — simply refresh to see the result.

Yes. juankada's sportsbook covers PBA (Philippine Basketball Association) games throughout the Commissioner's Cup, Governors' Cup, and Philippine Cup seasons. Pre-game and live in-play betting markets are available on PBA matches, including moneyline, point spread, over/under totals, and player props during major games. juankada also covers NBA, FIBA, UFC, international football, and boxing — so Filipino sports fans have plenty to bet on year-round.

juankada offers a welcome bonus for newly registered Filipino players on their first deposit. The specific bonus amount, match percentage, and any free spins included are displayed on the juankada promotions page at the time you register — offers are updated regularly so check the current live promotion. All welcome bonuses are subject to wagering requirements before bonus funds can be withdrawn as cash. Always read the individual promotion terms before claiming any juankada bonus.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it converts into withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in eligible bets before the bonus becomes withdrawable. juankada displays the wagering requirement, eligible games, and expiry date for every bonus in the promotions section. Not all games contribute equally — check the game contribution table for each promotion.

No — bonus funds at juankada must meet the stated wagering requirements before they become eligible for withdrawal. Your real PHP balance (money you deposited) is always withdrawable at any time, independent of any active bonus. If you choose to withdraw your real money balance while a bonus is active, the bonus and any associated winnings generated from it will typically be forfeited. juankada tracks your real money and bonus balances separately so you always know exactly what you can withdraw.

juankada rewards regular Filipino players through a loyalty program where consistent play earns points redeemable for bonus credits, free spins, and other perks. Higher-tier players receive dedicated account managers, faster withdrawal processing, exclusive promotions, and invitations to special events. Details of the current juankada loyalty tiers and point-earning rates are published in the promotions section of your account dashboard after you log in.

Common reasons a juankada bonus may be cancelled include: the bonus expiry time elapsed before wagering requirements were completed, a withdrawal of real money funds while a bonus was active, detection of duplicate account activity or bonus abuse, or wagering on games excluded from the promotion. juankada's team can review bonus cancellations — if you believe a bonus was cancelled in error, contact live chat support with your account details and the bonus reference within 7 days of the cancellation.

Yes. juankada operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating and licensing all legal gambling operations in the Philippines. PAGCOR licensing means juankada is subject to regular audits, player fund protection requirements, responsible gaming mandates, and anti-money laundering compliance. Filipino players can verify the legitimacy of any PAGCOR-licensed operator through the official PAGCOR website.

The minimum age to register and play on juankada is 21 years old, in accordance with PAGCOR's regulations governing casino-style online gambling in the Philippines. This is not the same as the 18+ age limit that applies in some other countries — Philippine law sets a higher threshold for casino gaming. juankada enforces this through mandatory date-of-birth collection at registration and government ID verification during KYC. Any account found to belong to someone under 21 will be suspended immediately.

Log in to your juankada account, go to Account Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly PHP deposit caps. Once set, juankada will automatically decline any deposit attempt that would exceed your limit for that period. Reducing a limit takes effect immediately. Increasing a limit requires a seven-day waiting period — this is intentional and designed to protect you from making impulsive decisions during or after a losing streak.

To self-exclude from juankada, contact the 24/7 live chat support team or email [email protected] and clearly state that you want to self-exclude. Specify whether you want a temporary exclusion (minimum 6 months) or a permanent closure. Your account will be deactivated immediately upon request — juankada support will not try to retain you or offer alternatives. During self-exclusion, all juankada marketing communications to your registered contact details will also be stopped.

Yes. juankada uses TLS/SSL encryption for all data transmitted between your device and our servers — the same standard used by Philippine banks like BPI and BDO for online banking. Your account password is stored using one-way encryption and is never readable by juankada staff. Personal data is processed in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and overseen by a designated Data Privacy Officer. juankada does not sell or rent your personal data to third parties. For full details, read the juankada Privacy Policy.

If you or someone you know may have a gambling problem, the following free resources are available in the Philippines: PAGCOR's Responsible Gaming program (which maintains a national self-exclusion list covering all PAGCOR-licensed establishments), the National Center for Mental Health (NCMH) Crisis Hotline for mental health support, and Gamblers Anonymous Philippines, which holds peer support meetings in Metro Manila, Cebu, Davao, and other cities. juankada's support team can also activate self-exclusion and connect you with these resources at any time — available 24/7 via live chat.